Refunds and return policy

Returns & Refunds 

The Policy envisages the terms and conditions under which: 

(a) You are permitted to return goods purchased by you, subject to a valid reason;

(b) a refund may be obtained for goods purchased by you, subject to certain conditions ;

(c) you may cancel orders for goods purchased by you within a stipulated period of time 

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. 

What I can return and when? 

(a) A faulty or defective product 

(b) A product that is different from what you ordered

(c) A product that looks different in shape and design from how it appeared on the product page.

(d) If the product does not fit well (size issues)

What products can NOT be returned? 

(a) Bulky items like furniture.

(a) Custom made products.

Conditions for returning products 

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;

(b) Products must be in their original form and unbroken;

(c) Brand packaging should be intact;

To raise a dispute, please send an email to info@boocane.com. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. If we agree to a refund, then you must send the product back to us within 10 days on receipt of intimation about the refund.